A receptionist is the one who makes the first impression to a customer if you are a receptionist; it is important that you maintain your professional demeanor in everything you involve yourself with. Even though receptionists do many things in a day, the main role is to answer phone calls.
For some receptionists, friendly phone manner is not hard for them to make, while for others, it is a real hassle. This is basically why this article is written, to help know how you can answer phone calls as a receptionist.
Be on time
If the receptionist is not around and you are a SAS customer, your calls will be answered by virtual receptionist service. However, the calls may go to voicemail if the receptionist is not using specialty. Because of this, you may lose new businesses, and if calls are not answered within the first two rings, the same may happen.
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Always have a standard greeting and make sure to use it every time you receive a call. Any greeting can do, just make sure that it is as professional and pleasant as possible.
If you are not a good listener, then it is high time you practice active listening. Focusing on what your caller is saying is very important, and you should be quick in determining where you will transfer them so that their needs can be best served.
Putting your best face forward is also very important
When answering a call, make sure to be positive and upbeat. You should also try as much as possible to smile. Be respective and do everything possible to make sure the caller’s needs are accommodated.
All receptionists need to be aware of what is required of them while answering calls, and this is because they are the face of the company, and any slight mistake may drive the customer away.